Guarantee Claim and Product Replacement



Returning the Product(s) Within the Fourteen-Day Period

According to Section 1829 (1) of the Czech Civil Code, you have the right to withdraw from a purchase contract within 14 days and return the product(s) to the seller when shopping online. However, the returned products must be unused and without any damage, otherwise the returned amount can be lower than the original price.
Withdrawal from the purchase contract must be sent in writing or by e-mail to info@elimashop.cz. You can download a template - Form - see below.
Please, pack the product properly and attach a proof of purchase (e.g., a receipt) or its copy and your bank account number to where you wish to have the money sent.
Products modified or made according to a customer's request cannot be returned.

Claims

The warranty period is 24 months starting the day of purchase. The warranty applies only to manufacturing defects of the products.
The warranty does not cover defects caused by improper handling, using the product for other than its intended purposes or in contradictions to the instructions for use, defects caused by mechanical damage, or usual wear.
If there is a defect, please return the product packed properly to the shop address stated below and attach a copy of a proof of purchase (e.g., a receipt), a brief description of the defect, and your contact information (address, telephone number). Please inform us about any products sent within a guarantee claim.
Do NOT use cash-on-delivery option to return products, or for claims or replacements. We cannot accept such deliveries and they will be returned to the sender.

 

Address for returning the products:

Shop:             Prodejna keramiky ELIMA

Addressee:    Ing. Vitezslav Pritula

Address:        Velká Michalská 22,

                       669 02 Znojmo,

                       Czech Republic

 

You can also bring the products in person to our physical shop at the same address.